Feature Rich Support HelpDesk
Checkout out the cool features we offer as part of our support platform.All the features you would expect from a full blown helpdesk and more.
Checkout out the cool features we offer as part of our support platform.All the features you would expect from a full blown helpdesk and more.
We cover all channels your customers can think of,to know about your business.Facebook,Twitter,Support Forums and many more and we follow a ticket system to attend to each question posted by visitors about your products/services.Our live Chat Software takes in all the requests in the form of support tickets and our agents resolve the queries.
Clients can se all the queries coming from various sources on one cenralised lead Screen.
Our Live Support HelpDesk funnel in visitor queries from all posible sources customers can think of and brings in our system to our support agents.
Our agents resolve the queries and reply is sent to the visitors and client can see all the interactions on the leads portal or CRM notifications.
This gives 100% clarity to our clients that all their visitors are getting their queries answered.
Increase online sales and generate more leads with Live Chat Software on your business website. Add a chat button on your website and let visitors come to our agents. We will be there 24/7 for your visitors and answer all their questions. Same conversation is resumed when visitors move from one page to another.
This small onpage widget is very convenient to use,no annoying popup windows or rolling windows.
Visitors can chat with our agents while exploring the website and clearing doubts with our support agents on the fly.
Our Live chat software allows to exchange attachments, see and manage campaigns leading them to your landing pages, transfer the chats to other agents..
You have too many contact forms on your website going to different Email-Ids,Emails are almost close to impossible and don't provide a clear picture for the support provided to a visitor/customer.
With our Live Chat Support Software,we can hook up your contact forms and we get all the Support E-mails in the form of tickets.Support Tickets are circulated in our Agents pool,who pick up the tickets and resolve ASAP.
You can setup filters to remove unwanted email from coming to our support agents.If you want to checkout how many support Emails we answered in last one year for your business,within a few clicks and strokes,you can see all the details on the Leads Dashboard.
Our Reporting engine pushes real time notification to leads Portal,a centralized repository to see all the queries we took for your business.
The Reporting platform also sends out emails every time we resolve a support ticket for you.
We publish Weekly & Monthly Reports with analytics data for our clients.This helps client maintain their advertising campaigns and strategy to bring more customers from lacking areas.
Our Reporting engine pushes real time notification to leads Portal,a centralized repository to see all the queries we took for your businesss.
The Reporting platform also sends out emails everytime we resolve a support ticket for you.
We publish Weekly & Monthly Reports with analytics data for our clients.This helps client maintain their advertising campaigns and strategy to bring more customers from lacking areas.
Our Live chat widget can be customised to different shape,sizes and positions.Chat Support widget is fully responsive and runs beautifully on mobiles,tablets or any device you can think of.
This is crucial to the success for any support platform,as recent studies show that 40% of the visitors look for products & services on their mobile devices.And this number is expected to grow to 80% by the end of 2010.
So make the right choice today and shoot us a query,we will leave no customer for your business unsatisfied.
More and more people are dumping their stupid phone and going on the smartphone path.Whenever they find time,they facebook,tweet,buy from their Smartphone.
If you provide live chat software on your website,customers find it easier to resolve their queries and buy products as no one wants to pick up a phone then wait in the queue and talk to customer care explaining them what they want.
Her in our Live chat software ,we can easily find out which webpage they are looking at and without any wait their query gets resolved and we help them throughout the process.
HelpDesk in the Clouds - Our HelpDesk Software runs on a very powerful cloud server,this way we guarantee very minimal downtime and great performance.We constantly work on upgrading our severs or technology to deliver static data fast to our visitors.Our Development team is always working on putting in new features around our reporting engine and live support HelpDesk.
Have a question while you are on move,we are online to take care of that.Beautiful invitation,chat widgets on smartphones,tablets of all sorts iOS,Android,linux.
Now comes the fun part,every time we resolve a ticket an email goes out to the business owner with a customised template providing all the details of the visitor and the sales team can follow up with the visitor to seal the deal.
Not a big E-mail fan,that's all right we can feed this lead in to your CRM and also for checking out the transcript you can always go to our real time leads portal.
On the real time dashboard,you can see all the details of the visitor + Chat transcript as soon as the chat/ticket is resolved.
We can help you with that,we provide referrals and start chat urls for all our visitors,so this way you can analyze from which source you are getting the maximum conversions and maintain your campaigns better.
“Our dedicated technical team tries to resolve all the issues/requests within 24 hours.In case of a bigger task we provide an accurate estimate and keep our clients posted,well that goes without saying we are running a support business.”
