We offer live chat support to visitors of your website.Our support platform also takes care of your social engine support needs like FaceBook,Twitter.We integrate feedback forms on the website to collect data from visitors to give you a chance to make your Website more user friendly and also an insight into the thinking of the visitors about your products and services.
“Please send us an E-Mail at info@livesquare.in & our Technical team will work with you to on-board your business to our support platform. This includes putting our Support HelpDesk link on your Website and integration of leads notifications to your internal Systems. What ever you need CRM Integration through WebService or E-mail notifications or Real Time Support Dashboard,we have it all. Once Integration is complete, we will reach out to you for information about your products and services. After this discussion concludes,we come up with the transcript pattern to follow for your visitors specifically. After the approval from your side on the transcript pattern,we go live on your Website and get to what we do best. Based on the first week figures,we will suggest few changes to the transcript pattern for assisting the visitors more efficiently and to boost the number of conversions.”
Live Chat Support for Websites,Social Engine Support,Feedback Collector and Reporter,Support Forum Maintainence,Contact Form Automation.So integrate with us and forget about customer
"Do you have a better product to offer than your competition,but sales numbers are not there where you want them to be".
Well Certainly we can turn that frown upside down and rotat that sales graph by 180 degrees.
Our motive is to engage with visitors and support them with their queries.Data Liasion Web Survey 2013 highlights that most of the visitors leave website of they dont find what they are looking for within 5-10 seconds.In such a case our live chat software on your website will force them to reconsider and we will point them to the correct information or the right team.
We make you look good,our live chat support helpdesk sits pretty on your website and visitors can easily explore the website and chat with us at the same time.We can send over support documents and also accept files from the visitors.
To engage the visitors who are about to leave,our auto-invitation grabs attention with a customizable message on every page of your website.
Everyday we see thousand of people using Tablets,Smartphones to access our support helpdesk to get some quick information on the go.And we know Tablets,Smatphone compatibility is the key to our and our client's success in the future.
Our experienced agents have several years of experience in customer support.After we get the requirements cleared out from our client,we train our operators with sufficient information to handle all the visitor queries.Our agents striclty adhere to the client's requirements from the chat support but also maintain a friendly vibe with the visitors.This makes our support less robotic and more visitor friendly.Visitors feel more comfortable providing contact information for future contact from the sales team.Also when the visitor leaves the website,he leaves with a good positive mindset about the product/service offered by your company.
"We present your business to the online visitors in such a way that they feel more confident about your offering".
After we pass on the details of the customer to you,your sales team can approach the visitor who is already impressed by the product as all his queries were resolved then and there.
LiveSquare Chat Support
FaceBook
In a survey about consumer satisification,statisitcs showed about 70 out of 100 modern day consumers don't go for a product with positive feedback below 90%. So do't leave your customers in the dark ,let us assist them.
LiveSquare Support HelpDesk
Twitter
Social Engine Support opens up a new era in supporting needs,as its critical for a company to be where their customers spend a lot of their time.Popularity on such groups encourage visitors to believe in your product.
Feedback
Every Feedback Counts
With the broad reach of social sites like Facebook,twitter,stumbleupon where the common man has a wide friend circle and the ability to share his thoughts even one negative feedback makes a dent in to the reputation of a company.It makes 100% sense to attend and resolve all the negative feedbacks and maintain postive feedbacks from existing customers.